Hey Stobonet,
It may be worhwhile speaking to our contact center team about this, and/or GoCardless - I'd be interested to see if they can identify any issues on their end, or if the error has occurred whilst in QuickBooks. Our senior agents in our Tier 2 team will be available to have the case escalated to, if Tier 1 is unable to identify why this has occurred. I'd be looking to take advantage of our Screen-sharing Service to check the audit logs and combine that with the use of back-end tools.
I've checked for open and current widely known issues with GoCardless, and haven't found any; however, they're only created with a customer's report of the issue.
You can refer to this article to get in touch with our support team: How to get help with QuickBooks. You are welcome to ask to speak to a member of our Social Media & Community Team when calling inbound too :)
