The error you've encountered is indeed unusual, @hancockandhastin. It is a temporary issue affecting Track Time Only users. I recommend reaching out to our Live Support team for immediate assistance.
Here's how to contact them:
- Click on the Help icon and choose the Search tab.
- In the search field, enter the contact support.
- Select the Contact Us button.
- Choose the Have us call you in the Callback section.
- Follow the on-screen steps.
To learn about their available hours, please visit this article: Get help with QuickBooks products and services.
If you want to learn how to track and manage your team members' timesheets in QuickBooks Online, refer to this article: Track and manage QuickBooks Time in QuickBooks Online.
If you have any further concerns, please don't hesitate to return here. We'll provide prompt assistance.
