I'm here to lend a hand and provide some insight so you can seamlessly match the payment with the invoice, Dode.
The error arises when the amount entered in the Add resolving transactions section of the Amount column is incorrect. To resolve this, make sure you enter the amount with the correct sign (positive or negative). Since the bank has deducted conversion fees from the downloaded payment, you'll have to input a negative value in the Amount column. This will allow you to match the payment to the invoice smoothly.
Explore this article that delves into confirming paired bank transfers and credit card payments, and offers tips on reviewing or reversing matches: Match online bank transactions in QuickBooks Online.
If you still get the same result, please send us a screenshot to determine where the issue is stemming from. Be sure to grey out any personal details for security purposes.
Additionally, check out these articles for tips on entering bank fees and reconciling your bank and credit card accounts:
Keep me posted if you need further with matching entries or have other banking-related concerns or questions. I'm always ready to provide the assistance you need.
