Thank you for communicating your issue, @RvNYC.
I understand that it's important that you have a tool that works efficiently for you and your business, and QuickBooks aims to provide that. I'm here to help.
Sometimes, accumulated browser data can slow down performance. Let's try accessing your QuickBooks Online (QBO) account through your browser's incognito mode:
- Google Chrome: Press "Ctrl + Shift + N"
- Mozilla Firefox: Press "Ctrl + Shift + P"
- Microsoft Edge: Press "Ctrl + Shift + N"
- Safari: Press "⌘ + Shift + N"
After successfully running the report with correct data through incognito mode, please proceed to clear your browser's cache. Doing so will remove and fix any problems and optimize the program's performance.
If none of these steps resolves the issue, it could be something more specific to your QBO account or a larger technical issue stemming from the last update. I recommend contacting our Support team to help you in this regard.
Please feel free to visit this website to find resources related to any QBO-related concerns you may have: Self-help articles.
Keep us updated on the lagging issue you've encountered accessing your QBO account. We'll do our best to assist.
