Hello there, @Tvez.
It isn't the experience we'd want you to have when using QuickBooks Online (QBO). In this situation, it would be best to contact our Customer Care Team so they can assign a representative to check on your end and conduct further investigation to determine the root cause of the issue. We'll input the steps to get you going:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- In Search, select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert. Live chat all day, M-F.
- Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.
You can visit this page for more details: QuickBooks Online Support.
Additionally, you can check these articles to see supported browsers, and ensure your data stays accurate inside the program:
@Tvez, feel free to let us know about how it goes. The Community team is determined to help you and every customer who's experiencing this issue. Stay safe.
