HI,
Again thanks for the response but its not a good enough answer.
Nothing wrong at my end in terms of requirements etc!
having saying that a new account will reun quicker than an old account that has thousands of transactions is a terrible response!
You should expects 100's, 1000's and 100,000's of customers with lots of transactions in there online accounts as you are selling this product to everyone all over the UK and maybe further so to say something like that as an answer is ridiculous!
what your basically saying is you as a seller of this product cant support it properly to all your end users (customers) as you don't have the infrastructure in place on your servers to meet your customers demands in using your product!
Or your not willing to invest in meeting the demands of your customers having thousands of transactions in there online accounts?
So which is it?
I suggest you escalate this and get this sorted ASAP as your after care is poor, response time is even worse and your answers if they are true means you should not be selling this product to anyone as it only works for new customers with a couple of transactions!?!
I would like this escalating as soon as and get this sorted or change the name from quickbooks to slowbooks for people with 1 to 2 customers and a couple of transactions!?!
I'm sorry but i'm fed up with this software always having issues and not getting the proper support that we all deserve as paying customers!
