Hi, Kev-20. Let me share some troubleshooting steps for browsing issues in QuickBooks Online.
I checked and found no reported issues similar to the one you encountered. You can also use this link to check the status of our systems: https://status.quickbooks.intuit.com/
However, if QuickBooks continues to crash or becomes stuck, we can perform some troubleshooting steps to check for and resolve any browsing issues. To begin, we'll log in to your QuickBooks Online account in a private or incognito window.
Depending on your browser, the following keyboard shortcuts will allow you to open a private window:
- Google Chrome and Microsoft Edge: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If everything looks good with your purchase order, you can go back to your regular browser window and clear some cache. It will remove outdated and corrupted internet files that can cause display issues. You can also use other supported browsers that work best with QuickBooks Online.
In addition, we recommend the computer operating systems and internet speeds provided in this article for optimal QuickBooks Online performance: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.
Let me know if you still have other concerns or any follow-up questions about QuickBooks Online. I'll be happy to assist.
