Hi there, @Kev-20.
I appreciate you for taking the time to post on this thread and sharing your thoughts with us. I acknowledge that QuickBooks Desktop (QBDT) and QuickBooks Online (QBO) operate differently from one another and have distinct features, but our developers are constantly working to make QuickBooks Online better for our users.
Concerning the data migrated from your QBDT to your QBO that were transferred differently, and if you have performed all the suggested troubleshooting shared in this thread. You’ll want to consider contacting our Customer Care Team for complete guidelines. Our phone support has the tools that can remotely access your company file in a secure setting.
Here’s how:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
- From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: QuickBooks Online Support.
For reference, you can take a look at this article to know how your books move from QBDT to QBO: Find out how your books will move from QuickBooks Desktop to QuickBooks Online.
Please know that I’m always here to help whenever you need my assistance with QuickBooks. Stay safe!
