Thanks. We tried this prior to posting here or contacting support and didn't work. Then contacted support and they did something at their end and advised us to re-sync the licence. This then worked. The whole transition away from desktop has been very poorly handled, we have been on this platform for 20 plus years and to be offered an online solution that isn't fit for ours (and many others) purpose is not really acceptable. We were then told that QB would have a tool to allow us to migrate to other platforms and have waited on this, to only find that this isn't the case. To totally close off access to the software is terrible too. So we can't print any duplicate invoices or anything else post 30th June or audit that period effectively. There needs to be an extension to access beyond then that allows access but no new transactions.
