Hi, CH360.
Thanks for joining this conversation. Allow me to chime in and help ensure this is taken care of for you.
If you already followed the steps shared by my colleagues in this thread and the issue persists, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also create a ticket and forward it to our product engineers for further investigation.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us.
I'm also adding this article that tackles categorising and managing bank transactions in QBO for further guidance: Categorise and match online bank transactions in QuickBooks Online.
For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.
Please post again or leave a comment in this thread if you have follow-up questions about this or anything else QBO. I'm always here ready to help. Take care.
