DKaye
Level 1

Quickbooks Desktop to Online migration problem

I'm trying to migrate from Desktop 2021 to Online.

 

However, I don't see a logon screen (where I presume I should) during the migration process. All I see in the 'Select Destination' area is a message that  "You’ll need to update your software to access your Intuit Account here.".

 

OK, seems easy, just run the update, not quite as simple as it seems.

 

File Doctor fails with Error #12007.

 

Searching the forum makes a number of suggestions, Firewall, AV, re-set updates, none of those help, I still get the constant Error #12007 here. Even tried manually downloading the update files, that didn't help. So as a last ditched attempt, I did an 'in place' reinstall. Which then needed the updates, and again, Error #12007.

 

Running system is a Win11 Pro.

 

So moved onto another Win 11 Pro system, and performed a fresh installation. Even after updating the new installation, I can't even get the 'Register product' screen to load, and here again I see the Error #12007, against the File Doctor update.

 

Very frustrating, any help would be appreciated

 

Dave