Stuaburt
Level 1

Migration from Desktop to Online

Quickbooks UK

As Desktop is coming to an end I decided to go with Quickbooks Online and transfer my data.

My current version of Desktop was 2019 so downloaded 2021 (the most recent version)

I installed 2021 along with the relevant license/product key.

Upon running Desktop 2021 I am presented a dialog box to begin activation. Selecting this then results in  a message that

"You'll need to update your software to access your Intuit Account here."
I update using Help>Update Quickbooks Desktop including closing and restarting the program.
I am then dumped back at the "Begin Activation" dialog and the whole cycle begins again.
Having taken out a subscription to Quickbooks Online I am now in the position that I can not use either the online service or the desktop version.
If anyone could help me activated my paid for software and/or help getting my data to the online version I would be grateful.
Following other posts I have also tried installing the 2021 trial version but when exporting it gets as far as "select target" before also going into the "You must update" loop.
 
MTIA, Stu
Solved