I appreciate your patience in this matter, @BELS.
I want this to get sorted out to get you back to business in no time. With this, I recommend you contact our Technical Support Team. Our phone representatives have the advanced tools to check your account securely while maintaining your privacy.
Here's how:
- Sign in to your QuickBooks Online account.
- Go to Help.
- Choose the Search tab and then click on Contact Us.
- Please put in a brief description of your concern, and then hit Let's talk.
- Select Callback from the option.
- Enter your contact information and click Get a call.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedules and hours: Contact QuickBooks Online Payroll Support.
Let me know if there's anything else I can do to assist you further. Have a good one!
