Hi there, @Mark Armistead. I appreciate you for bringing this to our attention.
I have checked our records and haven't found any incident about this. And I want to ensure this issue is taken cared of, so I'd like to redirect you to our Customer Care Team. They have the specific tool to pull up your account in a secured environment. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this fix.
To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.
As always, feel free to check out our help articles in case you need tips and related links while working with QuickBooks in the future.
Let me know if you have other concerns while managing QuickBooks. I'll get back to you right away. Have a great day.
