Other Questions
I appreciate you joining this thread, GuyT.
We're receiving reports that other users are getting this issue as well. We'd like to inform you that we've already opened a ticket regarding this error. I recommend you contact our QuickBooks Support while they are doing so.
This way, they'd be able to add your account information to the list of affected users and link your case to the ongoing investigation. Any advancements will be communicated via email.
Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Get a call.
As a way around, if you're trying to match an invoice payment, we can receive the payment manually, create a deposit transaction and record the fees in a negative amount.
Here's how:
- Click the Plus icon (+) at the top.
- Under Others, click Bank Deposits.
- Select the payment.
- In the Add funds to this deposit field, choose an account.
- Enter a negative amount, under Amount.
- Click Save and close.
However, if you're trying to match statements for bills, I'd recommend creating new expense transactions and matching them through the banking page.
I appreciate your patience while we work on this. I'm always available to help if you have any additional QuickBooks or bank-related questions. Simply leave my name in the comments section and I will get back to you. Take care and have a fantastic day, GuyT.
