Beginning to think it was a major mistake signing up to QB. The level of support has been awful.
Several times now the chat team has said they would email me to follow up and did not.
Also, when I replied to a request for an additional screenshot an email reply stated the case is closed.
I have copied both chats and have the names of the staff involved should you wish to reopen the case.
Blatant disregard for customers is very worrying indeed. This isn't the first time I have been treated this way.
