hello-originexpl
Level 1
‎April 16, 2022 07:17 AM

Error when I link Revolut business. In revolut, a connection is recognised "Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank"

Last week made a connection with no errors when I was setting up QB for the first time. After figuring out QBs, I purged account to start clean and went to add my Revolut Business feed again but hit an error. Process works all fine, pop up to Revolut comes up, signs in find. But when it returns to QB interface, I get the following error: "Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank". Check with revolut, it isn't an issue their end. In revolut, the connection is shows as live. When I go to "manage connections" in quickbooks, it even shows the bank with the correct values for each currency account. But it doesn't fetch transactions or allow me to assign each revolut account to the different currency bank accounts I have made in QB. Any help would be appreciated. Thanks
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AbegailS_
QuickBooks Team
QuickBooks Team
‎April 16, 2022 09:31 AM

Other Questions

Thank you for bringing this to our attention,  @hello-originexpl. 

 

I'm here to address your concern about the issues you've encountered when trying to connect your Revolut bank account.

 

This has been reported as an ongoing issue in QuickBooks Online. Our engineers are currently aware of this, and they're working to find a complete fix for this issue.

 

Since we're still working on this, please contact our QuickBooks Customer Care Team so they can include you to our notification list. This way, we can easily reach out and notify you once the issue is completely resolved.

 

Here’s how to contact us:

  1. Click the Help icon in the upper right of the screen.
  2. Select Contact US on the pop-up.
  3. Enter your question in the How can we help? field.
  4. Choose Continue.
  5. Connect with us through, Start a chat or Get a callback.
  6. .Enter your contact information.

 

Once you're able to connect your bank account to QBO, the system will automatically download the transactions. Then, you may want to learn how to categorise and match them in QBO. This way, you can put your bank transactions in the correct accounts.

 

If  you need any additional assistance while connecting your bank account, you can leave a comment below. I'll be sure to get back to you.

 

 

 

 

 

 

 

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Malek Fandouli
Level 2
‎October 05, 2023 12:59 AM

Other Questions

this problem since 2021 and till today no solutions all the day i was trying to linking my bank accounts but i got this error " Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank " 
2 years without solutions is bullshtttt 
3 hours with customer care and still no solutions
refund me now refund me 

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LeizylM
QuickBooks Team
QuickBooks Team
‎October 05, 2023 02:58 AM

Other Questions

I appreciate you reaching out and sharing the complete details about your concern. I would do the same thing if this happened to me, Malek. Let me guide you through the right support who can take care of this for you.

 

I recommend contacting our Customer Care Team. Our representatives can check your account and process the refund. Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Select Contact Support Team.
  4. Type again Talk to a human and click Contact Support Team.
  5. Choose a way to connect with us.

 

For more tips about reviewing and categorising bank data, you can utilize these links:

 

 

If you have more concerns about connecting accounts and handling transactions, please know that we're here to help you. Take care and stay safe.

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