I think Intuit are missing a legal issue here. Yes, you own the software we are only renting it. No, you do not own the data. There is a legal obligation for Intuit to ensure that the data that is owned by the user is avaiLable as it is in situ not extracted reports. I and my clients are quite prepared to pay a one off nominal fee that will leave it all as read and extractible only. You caused enough grief with your extraction of payroll files. You aptly named it UKDataDump. It is absolutely no use when HMRC ask for proof of data, it is absolutely no use when clients ask for historical data on an employee, it is absolutely no use for reading reports. There is no way that you will get away with doing this with 22 plus years of my data let alone my clients. You really do need to escalate this to senior managers iin Intuit as a matter of urgency. The manner of your response suggests you do not understand the implications. You have read other posts, QBO is great for start up businesses not existing businesses that have developed over the years using your software. Please refer all of these posts to someone who can deal with the issue and stop giving uncaring answers to loyal customers, you aren't doing Intuit any favours.
