Hi Ashleigh1, could someone at Intuit please actually answer the very valid questions and points raised by Ell281?
This is just the sort of generic reply that implies how little Intuit actually care about what distress and difficulty they are causing in their short-sighted and high-handed decision to abandon the desktop product. I am no lawyer but there does indeed seem to be a legal obligation here which needs addressing properly. Aside from that, it is utterly disgusting behaviour by Intuit to tell Accountants and business owners that they will have to export THEIR data for future use and reference. This wont be sufficient to enable suitable audits to be carried out, HMRC enquiries to be dealt with and general business processing such as customer queries. Does no one at a senior level at Intuit understand UK tax and accounting law such that they appreciate the need to be able to report to authorities (HMRC etc) over an extended period. Excel exports are not sufficient at all. Users will have to take responsibility for obsolescence due to Windows updates etc; no one is asking Intuit to keep supporting the product or providing any assurances it is robust etc. Just leave it as it is or make it read only. Please take customer feedback seriously as many of us are very concerned about the massive impact this is going have on our practices and our clients. QuickBooks online is a long way off a suitable replacement too so importing data into that is also not a viable solution. Please get to grips with this problem Intuit and show you care about the professional who have propped up your company for so long and who you continue to ask to do so.
