Hi Emma, I am so confused by all these posts but having suffered the fate of the cessation of payroll and discovering that all my clients records - all 20 plus years of them - were no longer accessable, I am not surprised by this shoddy treatment of loyal customers. QBO does not do what desktop does. It does not have a sufficient stock control function, you cannot have item receipt for part of a purchase order meaning you have to re-input the PO for the remaining order. QBO is very basic and does not perform anything like as efficiently as desktop. I have at least 2 clients who have shaky internet access meaning that they cannot rely on it for running their business. Surely Intuit must have been wondering why so many customers weren't moving to Online?
I am appalled that we will not have access to our records after Feb 2023. Having paid for the licence I think I have a right to the data that is on the programme. What happens if HMRC ask specific questions that only access to the records can answer? I know from experience that the transfer of records to Online is not 100% as the software is totally different. A client of mine went to a lot of time and expense going to QBO from Desktop and then had to re-input months of work as online wasn't working for them. I get the reasoning for the decision to no longer support desktop but I think there is a legal and moral obligation for Intuit to gives us access to our own data after the cessation and I don't mean by the same method of payroll! That extraction was called UKDump. Well named! We and our payroll records were dumped, the reports extracted are nothing like the reports we used and most came out corrupted. If Intuit thinks this is a way of forcing us to use QBO they need to think again, I'm unlikly to stay with intuit unless they reconsider their stance about allowing us to keep the software as is as at 31.01.2023 thereyby allowing access for historic data. Ellen
