Same frustrating problem. (only very slightly different)
Quickbooks has taken payment for my new subscription (my trial just ran out)... yet when I go to my account-it wants me to buy another subscription.
I suppose it may have to do with the fact that I was only offered the regular cost for their plans when in my account, even though there is a small discount they offer.
So, I went on QB again, chose a plan (with a 3 month discount) - it acknowledged my name, and that I already had an account, and took the payment. Now, nothing has happened on the account I was using.. and they want me to pay again.
Looking at this answer, and the time frame to respond, as with many things with Quickbooks when I had a question, it seems you can not get a simple straight answer. My entire trial period when I asked for any type of guidance, I was, literally, with on line representatives for hours (no exaggeration). Although they tried, they only continually tried the things I had already reviewed prior to asking for assistance, and I never got real answers... ultimately, every time I had to explore this system and discover an answer myself.
Seems every time I seem to get things going well, something always pops up....and no real answers.
If someone can help it would be great... otherwise, just to finish what I was doing, I need to pay a Second time... soooo wrong.
