Hi there, @Philip Coetzee.
Thanks for getting back to us and for sharing the steps you've done.
In QuickBooks Desktop (QBDT), when there is no response after clicking the Email button to send statements, there are a few things to need to check to fix this. Let me show you how.
To start, let's make sure all preferences are selected to generate a statement. Among these are:
- The appropriate customer should be selected.
- The customer should have an invoice or sales receipts within the statement period or before the statement date.
- If the desired customer has a zero balance, under the Do not create statements: the box for with a zero balance should be unchecked.
If all of the information above were verified and the issue persists, check out this article and proceed to steps 2-5 at the bottom for further guidance: Create a statement.
Please let me know how it goes or if you have any other concerns. I'll be around to help. Have a great day!
