Other Questions

Hi there, t21housley,

Thanks for joining the thread and bringing this situation to our attention especially for validating the result of all the troubleshooting steps provided above.

This time, I'd recommend contacting our QuickBooks Customer Care Support Team. They have the expertise and necessary tools to pull up your account in a secure environment and determine what caused the error.

To contact us, here’s how:

1. Click this link https://help.quickbooks.intuit.com/en_GB/contact.
2. Choose the QuickBooks Product.
3. On the Contact Us page, select a topic.
4. Click on Get Phone Number button to see the support number.

I’d appreciate if you can update me on how it goes. I’m always here if there’s anything else you need about your QuickBooks Online account. Have a great day!