Hi, @drycoughrecords and @motheroffire.
Have you tried logging in to QuickBooks and connect the PayPal account through a private window? If not, I recommend opening your account from there as an initial step. In most cases, unexpected behaviour like this is caused by the stored cache on the browser you're using. The private browser prevents any virus infections that can cause unexpected behaviour when using QuickBooks.
To save you time, use either of these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
If it works fine, I suggest going back to your original browser and clear its cache to start fresh.
On the other hand, you can open this article for more tips about connecting bank account to QuickBooks: Connect your bank feeds using Open Banking.
If the error continues, I recommend reaching out to our Support Team. This way, a live representative can check and investigate the error securely.
Moreover, you can review the topics from our help articles for more hints about QuickBooks and open banking: Find help with bank feeds and reconciling accounts.
If you have any other questions about the PayPal connection, please let me know by adding a comment below. I'm always here to help. Have a good one!
