When we confirm how to send it, i'll message on here. My colleague was correct, we have released a new version, and while i can view old PMs, i currently cannot send any.
I've reached out to my community coordinator to ask him to get the functionality available to us. In the meantime, still use the above link, don't worry about explaining everything again, as soon as you have a case number (which you will get as soon as the case is picked up) post it on this thread and we can do the rest.
Thanks,
