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I don't blame you for leaving Ralphonz, I am probably not far behind you. The customer service people that come on these threads keep repeating the same thing "I see how having a PDF invoice would be helpful. We don't offer that".
It is laughable that they ignore basic requests from their customers, and frankly it is suspicious that they don't want to change this feature. It seems likely they are mining data from our customers who are forced to go through the QB system to access OUR invoices.
QB, if you really listen to your customers, this single thread has a bunch of them that are all asking for the same thing. Stop lying, and start acting.