Allow me to take over this post and provide some steps on how to get the correct QuickBooks Online app on your phone, Bidman.
First, you need to ensure you the operating system on your device is iOS 11.1 or newer. Then, follow these steps on how to download the app on your phone:
- Go to this link: QuickBooks Mobile App.
- Open the App Store on your device and search for QuickBooks Online. (It may not be available for some countries).
- Select Free, then Install.
- If you are already signed up for QuickBooks Online, use the same user ID and password to sign in to the app.
- You may be asked to confirm a one-time confirmation code to confirm your identity.
- Once confirmed, you can continue into your account.
This ensures you have the latest app on your device.
You may also want to consider checking out this link so you know what features are available or not on the app: Compare mobile app features.
If you're still getting an error, I suggest contacting our QuickBooks Online Live Team. They can create a case to investigate this issue. Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Enter your concern, then select Let's talk.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Let me know if you need anything else by commenting below. I'll be right here to help you.
