Thanks for getting back to clarify the situation, @Spidurman30.
I see you managed to pull up the other recurring transactions except checks. In the meantime, let's check and perform basic troubleshooting if it's a browser issue. Browser cache and cookies can get corrupted, leading to problems with website access or file opening.
Let's start by accessing using an Incognito/private window or other supported browsers to prevent saving browser history. Refer to the appropriate keyboard shortcuts for your browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the private browsing session works, clear the browser's cache so the system can restart. Clearing the cache will reboot the system, allowing you to work with clearing the stocked cache and cookies causing the issues.
If the issue persists, I recommend contacting our Technical Support for further investigation in a secure environment and help find a fix.
Here’s how:
- Go to the Help menu.
- Select the Search tab, then click Contact Us.
- Enter your issue and concern in the field.
- Click Continue.
- Tap the Chat or Callback option.
In addition, I'll add this article to assist you in identifying your bank and credit card transactions: Categorise online bank transactions.
Please keep us posted if you have other questions about your recurring transactions. We'll do our best to help. Take care.
