Thanks for reaching out here in the thread, Nneka. Let's team up to help you get through this and import your CSV file into QuickBooks Online (QBO).
Reading through your post, it looks like this has something to do with your browser. That said, we can perform some basic browser troubleshooting steps to rule out the possibility of being in this situation. You'll want to access your account using an incognito or private Window. Feel free to use these shortcut keys to access a private browser:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once you're in, try to upload your CSV file. If it works and you're able to get through, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
If the issue persists, we recommend contacting our Customer Care Team so they can check on your account and conduct further investigation to determine the root cause of the problem. See this page for more details: How and when can I contact QuickBooks Online support?
Moreover, we got you these articles to help you manage bank transactions and reconcile an account inside the program:
We're only a click away if you need further assistance importing transactions inside QuickBooks. Don't hesitate to comment below or visit the Community space. Keep safe.
