Hi @Angelyn_T , thanks for your reply. Actually we are not combine the data between two files. When we approach the sales team when switching subscription, we were not informed by them that we can actually ask the local agent to transfer master admin right to us for us to continue to use the old QBO. However, the sales person asked us to sign up new account instead. We had signed up the new account but after that we were informed that the migration need to be done manually and some information maybe missing. Can we understand why we are not informed by the sales team at the first place that we can ask local agent to transfer to master right to us for us to continue to use the old QBO?
