Hi Liera,
Thanks for your support.
Had followed the steps to clear the cache. Unfortunately, the scanning and input data when creating an invoice still not working.
I tried login in chrome, firefox, android and it is still not able to read the product name from my product list during invoicing.
It seems doesn't recognize the data and will prompt me to create a new item as inventory / non-inventory.
Any better ways that we can connect and troubleshoot it. I'm confident that barcode scanner is in working condition as all barcode data were found in product listing. It's not searchable only in creating invoice stage.
However, it doesn't mean all barcode are not searchable. After some try & error, most-to-most 10% of the item in product list were searchable and input automatically during invoicing. And it fall under same product category, barcode from other product category were not searchable during invoicing.
Test 1: Using Chrome, firefox, android
1) scan & search barcode from various product categories in product listing - normal
2) scan & search barcode in "product / service column" - malfunction, partially searchable
3) for non-searchable barcode, system will pop up to ask for create new item & choose inventory type.
Test 2: unpair barcode device & impair again
1) After unpair/impair repeat steps in test 1 - still some barcode search malfunction error
Test 3: clear cache
1) After clear cache & using incognito screen, repeat steps in test 1 - still some barcode search malfunction error
I tried to video my screen and wanted to show clearer scenario of what I'm facing but was unable to send here.
I hope there's some alternative solution to solve the error I'm facing.
Thanks.
