Hi there, @seline. Let's work this out so you can have your barcodes appear and ensure that they match your product listing in QuickBooks Online (QBO).Before anything else, know that I appreciate you for reaching out here in the Community. Also, may I ask if you've already tried resetting your device? or what troubleshooting you've performed?
If you haven't tried performing any troubleshooting steps yet, I recommend resetting your device. This way, you can refresh the connectivity of your barcode scanner with QBO. I'll gladly input the steps below.For iOS user, these are the steps:
- Turn off the scanner to disconnect from your iOS device.
- In your iOS device, go to Settings and then select Bluetooth
- Click Forget this device.
- Turn on the scanner and enable Keyboard mode by scanning the Barcode below.
- Go back to Settings, and then click Bluetooth
- Reconnect your Barcode scanner.
For Android users, here's how:
- Turn off the scanner to disconnect from your android device.
- In your android device, go to Settings and then select Bluetooth
- Click Forget this device.
- Turn on the scanner and enable Keyboard mode by scanning the Barcode below.
- Go back to Settings, and then click Bluetooth.
- Reconnect your Barcode scanner.
Also, here's an article that's US based. You can visit this article for more information about resetting barcode scanner: Learn how to reset your Barcode Scanner.
Additionally, I've got you this article to help you handle invoice payments in QBO: Record invoice payments in QuickBooks Online.
You can also check this page to learn more about customising a report to show specific data in your QBO company: Customise reports in QuickBooks Online.
@seline, if you need further assistance with this. Don't hesitate to click the reply button below. Our door is open 24/7, and I'll be happy to help you again. Take care, and have a great weekend!
