Hi there, AGNES1408.
I appreciate you for coming back to the thread and adding extra details about what you've done to achieve your goal. I'll ensure to share extra information and troubleshooting steps to successfully upload a logo to your credit note.
A well-designed and properly presented logo that uploads in QuickBooks helps establish the company's brand and personality. With this, there are no other settings that need to be set up other than adding a company logo on the Accounts and settings page to automatically appear on all your sales form.
Please know that the logo should be: a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file smaller than 10 MB24-bits or less in bit depth (or colour depth)square-shaped, since rectangles don’t work using the standard RGB colour space. Then, if your logo is CMKY-formatted, convert it into an RGB image using tools (such as Adobe Photoshop) before you upload it to QuickBooks Online.
If the issue continues to occur, I suggest logging in to your QuickBooks account using a private browser. Then, access your credit note from there. This is to rule out the possibility of a webpage issue and ensure private browsing doesn't store local files or cache.
Use these keyboard shortcuts based on the browser you're using:
- For Firefox or Microsoft Edge, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works in incognito, you'll need to clear the cache of your regular browser. This clears the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.
Lastly, you may refer to this article to see various details on how and when to offer a credit note or delayed credit to customers: Create and apply credit notes or delayed credits in QuickBooks Online.
Please keep me posted on how it goes and let me know in the comment if you have other concerns about adding a logo to your credit note. I'm always around to help, AGNES1408. Have a nice day!
