Thank you for raising your concern here in the Community, @Adega.
I'll share some information about creating a refund receipt and matching it to your downloaded bank transaction.
Before we start, may I know if the refund receipt isn't showing on the Match transactions page? Please know that the refund transactions don't show up under the Received (income) bank transactions. They'll only show up if you selected a Spent (expense) transaction.
If the refund transaction reflects as Spent in the For Review tab, you should be able to match it with the refund receipt.
However, if the refund transaction doesn't show up in the For Review tab, you can skip the matching process. Instead, you can manually clear the transactions in your bank register. Here's how:
- Sign in to your QuickBooks Online (QBO) account.
- Click the Gear icon, then choose Chart of Accounts.
- Select your bank account and click View register.
- Find the refund transaction, then repeatedly click the box under the check mark column until a "C" appears.
Once done, you'll have to exclude the downloaded bank transaction. To do so, please follow the steps below:
- Go to the Banking page.
- Select the bank account you're working on.
- In the For review tab, find the downloaded bank transaction, then put a checkmark on the box.
- Click the Batch actions tab.
- Select Exclude Selected.
When you're ready to reconcile your account, you can check this article for the steps. This will help ensure your QuickBooks transactions match your bank statement.
The Community space is always here to provide you with answers to your QuickBooks questions. We always appreciate your time visiting here, @Adega.
