I'd love to help you here in the Community space, anoop-ramgroupon.

Would you mind sharing with me your query? I'd appreciate any additional details that you can provide and I'd be happy to find a solution for it.

However, if you wish to get in touch with the previous agent, you can set them a request for callback. Good thing is you have your case number handy. This will help the next representative in tracing your previous interaction.

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

I'm looking forward for your response. I'm always here to help. Wishing you a good one.