Thanks for reaching out to the Community about your concern, sharonmorrison.
I want to make sure you can make a bank deposit and reconcile transactions seamlessly. However, I need to gather more details about your concern.
May I know what comprises the negative deposit? Did you get an error when entering the refund on the Bank Deposit page? Any additional information you can share ensures a timely solution to the issue.
For future reference, these resources cover all the information about the reconciliation process and instructions to create refunds in QBO.
I’m looking forward to hearing from you soon. Thanks in advance. Have a great day ahead.
