Other Questions
Thanks for joining and confirming it on your end, Nleric. Please know that the Tax-exempt checkbox is only available in some QuickBooks Online (QBO) International versions.
As a workaround, we can add the tax-exempt rate when creating customer transactions and then select the rate under the Manage Rates option.
Here's how:
1. Create a Sales Receipts or Invoice from the (+New) button.
2. Enter your tax-exempt customer name or + Add New from the Customer section.
3. Enter other details like: Term, Invoice Date, Due Date, Item Quantity, Rate, and Amount.
4. Navigate to the click the VAT column, select Manage Rates dropdown, and choose the Exempt (0%) option.
5. Click the Save and Close once done.
See the Sample illustration below:
Moreover, you'll want to submit your feedback about the Tax-Exempt checkbox for QBO International regions. Our product engineers will review your input and consider including it in future updates, as we are committed to enhancing our product and improving the user experience.
Here's how:
1. Go to the Gear icon at the top, then choose Feedback under Profile.
2. Indicate your comments or suggestions.
3. Click Next to submit Feedback.
Additionally, we can keep track of your feature recommendations by visiting the QuickBooks Online Feature Requests webpage.
For further information on how QuickBooks calculates your VAT and records invoice payments in QBO, please refer to this article:
If you need additional support with VAT in QuickBooks Online, help is always available. You can enter your comment below for assistance whenever needed.
