Let's go through some mobile app troubleshooting steps to address your concern about opening your QuickBooks mobile app, DJO.
A potential cause of this issue is an excess cache buildup in your QBO app. To address this, we recommend refreshing your mobile app and device settings. Please follow these steps:
- Select the menu at the top right.
- Then, choose Help & Feedback.
- Next, click Refresh Data and select Refresh.
If this doesn't resolve the issue, let's refresh your app's data to remove errors that could be causing the problem. Here's how:
- Go to Settings and pick General.
- Click iPhone Storage, then tap the QuickBooks Online(QBO) app.
- Hit the Offload App to free up storage without deleting documents and data.
If the issue persists, I recommend uninstalling and reinstalling the mobile app so the app runs on the latest version with optimal settings.
Moreover, you can always visit our website for more tips and other resources you can use in the future: Self-help articles.
Post a reply if you have any further questions about opening your QuickBooks mobile app. Our Community team is here and ready to assist you with any concerns.
