Thank you for reaching out, MCooney. I appreciate sharing your experience about the Return of Trading Details Report. Let’s take a moment to check the report settings and ensure you've selected the Cash account basis. I’m happy to guide you through this.

We can verify the settings of your report if the Cash basis button is ticked instead of accrual. This could be the reason why your report is not calculating properly.

Here's how:

1. Log in to your QuickBooks Online account.
2. Run the Return of Trading Details Report.
3. On the Accounting method section, select Cash.
4. Once done, click Run report.

Furthermore, you can double-check your transaction dates to ensure all the sales you've created are accurate. You can refer to this article for more details about running the report: Run a Return of Trading Details (RTD) report.

Moreover, you can consider reaching out to our QBO support team for them to check on the the challenges you've experienced. Our team will gather any additional information needed and offer you straightforward advice on the next steps to take toward a solution.

Additionally, once you've successfully run the report, you can export it and save copies exporting the future.

The steps provided will help resolve the issue with your RTD Report. If you have any other questions or need further assistance, please don't hesitate to reach out again. I'm here to assist you.

Hallo.  I was just reaching out to see if anyone else was experiencing the same issue.  

We do have a case open with QBO since 22nd Jan with no resolution yet. 

The Mixed Mode reporting is not working; it reports the Creditors on an cash basis contrary to us not selecting cash basis for Creditors.

It isn't the experience I want you to have when generating the Return of Trading Details Report in QuickBooks Online (QBO), @MCooney. I'll point you in the right direction to get the details you need.

I suggest reaching out to our Live Support team. They have the resources to securely access your account and provide information on your current situation. Additionally, they can guide you through the necessary steps to resolve the report and ensure that all required details will reflect accurately. Here's how:

1. Access your QuickBooks Online company.
2. Click (?) Help.
3. Select the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.

For support availability, please see this page: Get help with QuickBooks products and services.

In addition, you can check out this article to guide you in modifying your reports in QBO: Customise reports in QuickBooks Online.

You can count on me to respond in the comment section if you have other inquiries related to reports in QBO. I'll do my best to help as soon as possible. Stay safe.

Hi Kurt, We do have a case open with QBO since 22nd Jan with no resolution yet. This also happened in July 2024; was reported and was not fixed until September 2024. 
We follow up weekly and there's still no resolution.  Very disappointing.