Subject: Urgent Complaint: Unacceptable Inability to Resolve Debit Card Verification Issue
Dear QuickBooks Banking Specialist Team,
I am writing to express my extreme frustration and disappointment with the ongoing issue of adding my new QuickBooks Debit Card to Wallet and Apple Pay. Since receiving my replacement card in early January 2025, I have been unable to add it to Wallet or Apple Pay due to your inability to provide a simple verification code via text message, which is the standard practice of every legitimate banking institution.
For the past three weeks, I have called weekly, had my case escalated to your so-called “Escalation Team,” and yet I continue to receive the same unhelpful and dismissive response suggesting that I “contact my service provider,” as though the issue lies with my cell phone carrier. Let me be abundantly clear:
• I receive text messages for verification codes without issue from real banks like Chase, Capital One, and US Bank.
• The problem is exclusive to QuickBooks and Green Dot, which, despite being your fintech partner, seems incapable of handling even basic banking functions.
• Your inability to provide a verification code either by text or by phone is unacceptable and unprofessional.
This is not just an inconvenience—it is a gross failure of your banking product, which should be capable of functioning like any other financial institution. I rely on the ability to use Apple Pay and Wallet for business operations, and your failure to address this issue is severely disrupting my workflow.
As a QuickBooks customer, I expect better from your company. Please provide an immediate resolution to this issue and explain why this problem persists. If Green Dot cannot handle basic banking functions, it raises serious concerns about their suitability as your partner.
I demand that this issue be addressed promptly, and that I am provided with a working solution.
