PocketWatch96
Level 1

Cannot log in to email with quickbooks desktop premier accountant 2020

I am currently running QuickBooks Premier Accountant edition 2020. I want to sign into my email so that my accountant can send multiple statements to multiple customers at once.

 

The problem is that QuickBooks' browser seems to be terribly outdated even to load QuickBooks' own online help. Because of this, during the set-up process from Edit>Preferences>Send Forms, I cannot log into the email because it throws some errors about some scripts that aren't working. Whether you let those continue running or not, the sign-in page will not load.

 

Next, I tried the manual way by selecting "Others" from the email providers section and manually putting the SMTP details:
Server Name: smtp.office365.com

Port: 587

SSL/TLS: Enabled

Issue with this is that my account has 2-step-verification. To get around this, I generated an app password from my Microsoft account. But that didn't work either.

 

What other ways are there for me to get my email working with QuickBooks? Or is there something I have done wrong? Any help is appreciated. Thank you.

 

Also, there is no other label for community help except QBO. What's that all about?

I am currently running QuickBooks Premier Accountant edition 2020. I want to sign into my email so that my accountant can send multiple statements to multiple customers at once.

 

The problem is that QuickBooks' browser seems to be terribly outdated even to load QuickBooks' own online help. Because of this, during the set-up process from Edit>Preferences>Send Forms, I cannot log into the email because it throws some errors about some scripts that aren't working. Whether you let those continue running or not, the sign-in page will not load.

 

Next, I tried the manual way by selecting "Others" from the email providers section and manually putting the SMTP details:
Server Name: smtp.office365.com

Port: 587

SSL/TLS: Enabled

Issue with this is that my account has 2-step-verification. To get around this, I generated an app password from my Microsoft account. But that didn't work either.

 

What other ways are there for me to get my email working with QuickBooks? Or is there something I have done wrong? Any help is appreciated. Thank you.