Quickbooks lacklustre response to this is really disappointing.
Don't take my word for it - just make a phone call to their technical support and see how they answer you.
As of 28-May-2024.
Quickbooks used to have great support before it was bought over by Intuit.
(We have been using Quickbooks since 2015)
Now it has degraded.
Not too long ago (Feb 2024), many Malaysian clients including ourselves were locked out of our system for 2 months. yes - 2 MONTHS! For 2 months we cannot do any data entry in the system.
Reason was - there is a bug that don't allow us to enter a new credit card for subscription renewal (because our credit card expired. Well - all credit cards will expire at certain point of time right? So the system should cater for that right?
As someone with software engineering background - I can tell that it is an easy problem to solve. But - it took 2 months due to whatever red tapes they have.
