LieraMarie_A
QuickBooks Team
QuickBooks Team
‎February 26, 2023 06:02 PM

Other Questions

Thanks for getting back to us, @pbentvelsen-onpu. It's our priority to ensure you can verify and get into your account using your phone number.

 

You may try turning your phone off and back on again. Then, log into your account. If you're still unable to receive a code, I recommend contacting our Customer Care Support team for further troubleshooting.

 

Here's how:

 

  1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose a way to connect.
    help.JPG

 

Alternatively, you can get the code sent to your email to get into your account. For more insights, check out this resource: Verify your account with multi-factor authentication or two-step verification.

 

I'm also sharing this reference in case you need to update your credentials in QBO: Change your Email, User ID, or Password for QuickBooks Online.

 

You can always get back to us if you need further assistance with managing your account. It'll be my pleasure to help you out again. Take care!

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