Thanks for the prompt response, Diggory. Let me direct you to the best support available to assist you with this concern.
As much as I'd like to take care of this, the Community is a public platform, and we want to protect your security and privacy. To check your account securely, I recommend contacting our Customer Care Team. I understand you've already reached out to them. However, it would be best to contact them again since they can check on your account details and provide you with a precise explanation about the charged service fee.
Here’s how to get in touch with our representatives:
- Log in to your QuickBooks Online account.
- Click the ? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion about your concern, then click Continue.
- Choose a way to connect with us.
You can also see this article for more details, and be sure to check their support hours to know when agents are available: How and when can I contact Support?
Additionally, here's a compilation of useful resources for the steps related to your business task while working with us: Help Articles for QuickBooks Online.
Let me know if you need anything else regarding your QBO account. I'm always around to assist you. Keep safe and have a good one.
