Thank you for providing such a thorough description of your concern, drizzt395.
A transaction, such as an expense, should be permanently removed from the system once it has been deleted.
When navigating through QuickBooks, your browser's speed may be impacted by the overloaded stored data that occurs frequently. We can validate browser-related difficulties in this mode because it doesn't utilise the cache data that is already there.
Let's start by logging in using an incognito or private browser. Since this doesn't store data in the cache, it the best place to isolate browser issues. Kindly use either of the following shortcut keys:
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Internet Explorer: press CTRL + Shift + P
- Safari: press Command + Shift + N
Then try running the two reports again. if both statements match, you may want to clear the browsing history of your regular web browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.
To help you with the future task and tips when using QBO, you might want to visit our Help Articles.
Get back to me if you need help with correcting expenses or anything about QuickBooks. I'd be happy to assist. Enjoy the rest of the day!
