I can walk you through canceling your transactions, F5-JA.
Before we start I would like to ask if you're canceling or deleting a manually entered payment or you're referring to canceling your subscription payment?
If you want to cancel a payment made through QuickBooks, you can delete it. Let me show you how:
- Click the Accounting menu and select Chart of Accounts.
- Select the View register link for the account used for payment.
- Click the payment and select Delete or you can select Edit.
- If you prefer to select edit, from the opened transaction, click More at the bottom > Delete.
On the other hand, you can cancel your subscription through these steps:
- Click the Gear icon and select Company Settings.
- Proceed to the Billing and subscription tab.
- In the QuickBooks section, click Cancel subscription or Cancel online.
- Select Continue to cancel, then select Continue to cancel again (if applicable).
- Follow the next steps and click Submit and cancel subscription.
- Click Got it.
If you want to cancel the automated payment processed by us, you'll want to reach out to us. Billing and other subscription related-concerns require personal data to view your active accounts. For safety purposes, I recommend contacting our Customer Care Team again. They can also handle eligible refunds for you.
- Click on the Help icon at the top and then select Contact us.
- Enter the description box something like bulling and subscription charges.
- Click Let's talk and then choose Chat.
Alternatively, you can use this link to start a message: https://contactus.intuit.com/en/contact.
Let us know if you're referring to something else by commenting below. I'm always right here to help.
