I can walk you through canceling your transactions,  F5-JA.

Before we start I would like to ask if you're canceling or deleting a manually entered payment or you're referring to canceling your subscription payment? 

If you want to cancel a payment made through QuickBooks, you can delete it. Let me show you how: 

1. Click the Accounting menu and select Chart of Accounts.
2. Select the View register link for the account used for payment.
3. Click the payment and select Delete or you can select Edit.
4. If you prefer to select edit, from the opened transaction, click More at the bottom > Delete. 

On the other hand, you can cancel your subscription through these steps: 

1. Click the Gear icon and select Company Settings.
2. Proceed to the Billing and subscription tab.
3. In the QuickBooks section, click Cancel subscription or Cancel online.
4. Select Continue to cancel, then select Continue to cancel again (if applicable).
5. Follow the next steps and click Submit and cancel subscription.
6. Click Got it.

If you want to cancel the automated payment processed by us, you'll want to reach out to us. Billing and other subscription related-concerns require personal data to view your active accounts. For safety purposes, I recommend contacting our Customer Care Team again. They can also handle eligible refunds for you. 

1. Click on the Help icon at the top and then select Contact us. 
2. Enter the description box something like bulling and subscription charges. 
3. Click Let's talk and then choose Chat. 

Alternatively, you can use this link to start a message: https://contactus.intuit.com/en/contact.

Let us know if you're referring to something else by commenting below. I'm always right here to help.