We'd love to help you here in the Community, @Feasta.
The Callback selection is only available in the US version of QuickBooks Online (QBO). Since you have the Global version of QBO, you only have the Start a chat option when reaching out to our live support team.
If you still want to contact them via chat, please follow the steps below:
- Sign in to your QBO account
- Click the Help button.
- In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
- Select Contact Us, then choose the Start a chat option.
You can also check out this article for another way of reaching out to our support team: QuickBooks Online Support.
Meanwhile, you can also share your QuickBooks concerns here in the Community forum. We can answer some general questions you may have about QBO. Just click on Reply and provide further details so we can address them from here.
As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.
Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Thanks for dropping by.
