Thanks for your reply, anandshah.
I'd like to share some troubleshooting steps to help you connect the account.
If everything is good from the bank's end, we can perform some troubleshooting steps. This issue might be caused by a corrupted file cache on your browser. To begin, open your QuickBooks Online account in an incognito or private browser. This mode will not save your browsing history and will also help isolate any web issues.
Here are the keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Next, go to Banking and try to connect your Kotak Bank. If you can connect without any problems, go back to your regular browser and clear its cache. Clearing cache fixes certain problems, like loading or formatting issues on sites. It also helps pages to load faster.
Finally, restart your browser to update the settings. You can also use a different supported browser.
I'm also adding these articles that includes other solutions and how to connect your account:
Otherwise, reach out to our Customer Care Team. They can investigate what's causing the connection issue and help you fix the issue.
Here's how:
- Click the Help icon located in the upper right-hand corner.
- In the Help window, click the Contact Us button located at the bottom.
- Enter your question and click Let's talk.
- Choose either Start a chat or Call us.
If you have the new QuickBooks Assistant help update, you can follow these steps:
- In your QuickBooks Online account, go to the Help > Assistant.
- Type Talk to a human and click the Contact a human button.
- Select Live Chat / Call me back.
Please don't hesitate to reply again if you have any additional questions or other concerns. Take care!
