FritzF
Moderator
Moderator
‎November 16, 2019 10:27 PM

Other Questions

Thanks for joining this conversation, LarryB1.

 

Are you getting any error messages? As an initial troubleshooting step, let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools will repair and notify you of any possible data damage within the file.

 

Here's how:

 

  1. Go to File, then select Utilities and Rebuild Data.
  2. Choose OK. Follow the prompts to save a backup.
  3. Click OK once completed.
  4. Now, go back to File, then Utilities, and select Verify Data this time.

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If QB detected no problem with your data, hit OK and double-check if the date is already correct. However, if it finds an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below. Here's how:

 

  1. Locate and check the QBWin.log or QuickBooks.log files.
  2. Scroll to the bottom for the most recent Verify information.
  3. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

 
For additional information about the process, consider checking out this article: Resolve data damage on your company file.

 

Please let me know if you have any other issues, and I'll get back to you right away. I'm more than happy to assist. Have a great weekend!

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